Shipping Policy
Seeddon Online Grocery Store
Last Updated: 15th Jan 2026
Thank you for shopping with Seeddon Online Grocery Store (“Seeddon”, “we”, “our”, “us”). This Shipping Policy explains how orders are processed, shipped, and delivered through our platform.
1. Order Processing
Orders are processed after successful payment confirmation.
Order processing timelines may vary based on product availability, order volume, and delivery location.
Orders placed on public holidays or non-working days will be processed on the next working day.
2. Delivery Locations
Seeddon currently delivers to selected serviceable areas only.
Availability of delivery services may vary based on your location and pin code.
We reserve the right to expand or restrict delivery areas without prior notice.
3. Delivery Timeline
Estimated delivery timelines will be displayed at checkout.
Typical delivery time ranges from same-day to 3 working days, depending on product availability and location.
Delivery timelines are approximate and may be affected by weather, traffic, local restrictions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout.
Free delivery may be offered on selected orders or during promotional periods.
Shipping fees are subject to change without prior notice.
5. Delivery Attempts
Our delivery partner will attempt delivery at the address provided by you.
If the customer is unavailable, re-delivery may be attempted based on availability.
Additional charges may apply for re-delivery attempts.
6. Perishable & Fresh Items
Fresh produce, dairy, frozen, and perishable items are packed with utmost care.
Once delivered, responsibility for storage and handling lies with the customer.
Delivery delays for perishable items may result in order cancellation or refund at Seeddon’s discretion.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery details.
Seeddon is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Orders returned due to incorrect address may not be eligible for a refund.
8. Order Tracking
Order status updates may be shared via SMS, email, or WhatsApp.
Real-time tracking availability may vary depending on delivery partner support.
9. Damaged or Missing Items
Customers must report damaged, missing, or incorrect items within 24 hours of delivery.
Complaints raised after this period may not be eligible for replacement or refund.
Supporting images or videos may be required for verification.
10. Delivery Delays & Force Majeure
Seeddon shall not be liable for delays or failures caused by events beyond our control, including but not limited to:
Natural disasters
Government restrictions
Strikes or transportation issues
Technical failures
11. Changes to Shipping Policy
Seeddon reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.
12. Contact Us
For any questions or assistance related to shipping and delivery, please contact us:
📧 Email: seeddon369@gmail.com
📞 Phone: +91 90807 60872 / +91 86673 30455