Refund Policy

Seeddon Online Grocery Store

Last Updated: 15th Jan 2026

At Seeddon Online Grocery Store (“Seeddon”, “we”, “our”, “us”), customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are applicable for orders placed through our website or mobile application.

1. Eligibility for Refunds

Refunds may be initiated under the following circumstances:

• The product delivered is damaged, spoiled, expired, or defective.

• The wrong product was delivered.

• Items are missing from the order.

• Order was cancelled as per our cancellation policy.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Perishable items (fruits, vegetables, dairy, frozen items) once accepted at delivery, unless damaged or spoiled.

• Products returned due to change of mind.

• Items with damaged or missing original packaging.

• Orders reported after the allowed complaint window.

3. Reporting an Issue

• Any refund request must be raised within 24 hours of delivery.

• Customers must provide clear images or videos as proof for damaged, spoiled, or incorrect items.

• Requests can be raised via email, customer support, or the order history section (if available).

4. Refund Approval Process

• All refund requests are subject to verification by the Seeddon team.

• Seeddon reserves the right to approve or reject refund requests based on investigation results.

• In certain cases, replacement may be offered instead of a refund.

5. Refund Mode & Timeline

• Approved refunds will be processed using the original payment method.

• Refunds are typically processed within 5–7 working days, depending on the payment gateway or bank.

• Shipping or convenience fees (if any) may not be refundable.

6. Order Cancellations

• Orders can be cancelled only before dispatch.

• Once dispatched, cancellation requests may not be accepted.

• If cancellation is approved, refunds will be processed as per standard timelines.

7. Partial Refunds

• Partial refunds may be issued for orders where only some items are eligible.

• Refund amounts will reflect the value of eligible items only.

8. Refund Delays

Seeddon is not responsible for delays caused by:

• Banks or payment gateway processing times

• Incorrect bank or payment details provided by the customer

• Technical or system issues beyond our control

9. Changes to Refund Policy

Seeddon reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Information

For refund-related queries or assistance, please contact us:

📧 Email: seeddon369@gmail.com
📞 Phone: +91 90807 60872 / +91 86673 30455